An actual conversation with an actual customer on the first business day after New Year's, traditionally the busiest day of the year in the pharmacy business. A day when many people switch insurance coverage, resulting in up to hour long waits to get through to insurance plan help desks. The gravy on the mashed potatoes this day being that the computers at the store crashed as well:
Me: Ma'am. we went to bill your insurance and they rejected the claim saying your coverage was terminated. Did they send you a new card by chance?
Customer: Well, yes they did, but I know it's the same insurance so I threw the card away.
At that moment I could not even begin to tell this woman how screwed she was. The prescription was for Zofran, an anti-nausea med. Retail price, $460. Someone was totally gonna be doing some pukin'.........