Monday, September 29, 2008

Dear Every Pharmacy Student Sweating Out Exams Right Now. Working At Save Mart After You Graduate Will Make You Feel Really Good About Your Education.

Especially the physics classes you took. Because if you work at a Save Mart pharmacy after you graduate, evidently you will be expected to bend the laws of time and space. Or just not pay much attention to the prescriptions in front of you, one of the two:

Modesto, Calif., September 17, 2008 – Pharmacies at Save Mart stores now offer customers speed as well as accuracy. Effective today, their “19-Minute Promise” guarantees that they will fill up to three new prescriptions presented at their counters in 19 minutes or less. If the pharmacies fail to meet the mark, the customer receives dinner and a movie – a $10 Save Mart gift card and a coupon for a one-night redbox movie rental.

“Every pharmacy needs to fill every prescription accurately. Our pharmacies already provide excellent customer service, and now our 19-Minute Promise will ensure that we also deliver prescriptions quickly,” said Michele Snider, Senior Director of Pharmacy at Save Mart Supermarkets.

At a press conference that didn't actually happen, Ms. Snider was asked if the 19-minute guarantee was made possible by the addition of new technology, an increase in average store staff hours, or some combination of both. Her answer was a bout of hysterical laughter. 

"Why neither," she didn't say after 30 seconds. "The key to our new program was the realization that our pharmacies were actually filling customer prescriptions too accurately. Our legal department ran some numbers last month and decided we could afford an average of three malpractice suits per store per year. We have several stores that have not had a malpractice payout in over a decade, which coupled with a little 'outside the box' thinking really gives us an outstanding opportunity to distinguish ourselves from the competition." 

"If John McCain's malpractice reform proposal is ever enacted into law, we plan to change our guarantee time to ten minutes!" Snider never said. 

"There is another important plank that made this exciting new program possible" Snider added in my imagination, "and that's respect. Some of you may remember when Domino's Pizza ended its 30-minute pizza delivery guarantee due to concern over accidents. Well at Save Mart, we don't respect our pharmacists nearly that much. They're just a bunch of pill counting monkeys after all. If it weren't for the Board of Pharmacy and their outdated thoughts regarding licensure, we would happily replace each and every one of them with illegal Mexicans tomorrow."

"We also don't respect our customers very much. That's why we're doing something that will increase the chance they'll get the wrong medicine. Or something that will interact with another medicine we never really checked to make sure was the right thing." Snider never said but I wouldn't be surprised to find out she thinks. 

Now get back to your books pharmacy students, and work hard for the prestige a 19-minute prescription filling guarantee will give you. 

Or maybe you could just look into that Domino's job. 

Thanks to the alert readers who tipped me to the story.

19 comments:

Jake Mock said...

This is why I'm going to school?!?!

Actually, I'm just angry that after dinner and a movie the bastards didn't even put out :P

Dustin said...

It's also short-sighted. Note that it's only "new" prescriptions. Way to shove your repeat customers to the back of the line, Save Mart.

Of course, since pharmacists are all just pill-counting monkeys, there's no need to build a rapport with them, and, you know, let them help you with your therapy, identify possible interactions, etc. It's much better to chase down those $10 gift cards whenever possible.

Anonymous said...

this is sad

The VitaminH said...

I work for a smallish grocery store chain that's fairly low volume. ~150 a day, with maybe 200-220 on a Monday. The average wait time is about 10-15 minutes. There are times when I have no one else in store ahead of them and they immediately get put at the top of the queue and their Rx is filled in minutes, assuming there's no problems (which as we all know isn't nearly always the case), but for whatever reason the people who walk in there for an Rx, even those who came from the 2 neighboring national chains where the wait times are 1-2 hours, or on maintenance refills they tell you to "come back tomorrow" - people FREAK OUT at me. "FIFTEEN MINUTES!??!?!?" "THAT LONG???!?!?"


It blows my mind.

Anonymous said...

Ms. Snider, any relative of a certain Mr. Goebels, or a Dr. M engaging in an experiment putting human lives on the line? Surely she is not a pharmacist--can her statement be sanctioned by the State Board of Pharmacy of chain corporate headquarters? Class action suit by consumers vs. the company. Sue. Assuming that there will be pharmacists that work there...they will be 'punished' if they don't meet that time limit. Boycott.Walk out. Utterly ridiculous. Yea, I fill in at some shops that put out > 500 Rxs in 12 hrs with 2 RPhs and oodles of techs but that is no way to work day in day out, and the fact that the company can't find adequate staffing is not something to be proud of. Consider that we're in the business of purveying potentially toxic substances. Anyone want a screwup on a poison with your fries?

Anonymous said...

I hope Walgreen's is too busy suing for the right to sell cigs so they miss this story....that's all I need is a drive thru and a time limit.

Anonymous said...

I was just coming in here to tell you about this. I'm working on collecting address as this piss-poor excuse for a pharmacy company to whom we can direct our complaints.

Anonymous said...

All I know is that if I worked for them they would receive my resignation after I received that notice!

Anonymous said...

Another 'wham, bam, thank you ma'am' analogy, and its the Pharmacist and the Techs getting their ass raped over management idiocy. So until they get what they call a head, out of their proverbial ass (or till the lawsuits come in) its gonna be another sore-ass day at Save Mart pharmacy.

kario said...

Just what I always wanted. Now, does anyone know where I can get a 15-minute heart transplant? Cuz I'm seriously busy and that's all the time I have.

Anonymous said...

I am so glad I left retail pharmacy. This kind of nonsense is unacceptable. It's even worse than our gift-card-with-a-new-Rx-happy chains that litter Northeast Ohio. Man, how else can chains kill the common pharmacy customer???

Anonymous said...

If my company follows suit like they do with everything else ("I heard a rumor that you match Wal-Mart?" If I had a dime for every time I hear those words, a dime and a high power rifle) I might really break down into tears, especially on Friday when it is Drug Addict Friday and I have to work with a pharmacist who takes 20 minutes to fill a CII because he is paranoid. So, one pharmacist, 3 techs, 6 CII's in line, and 30 or so RX's on the counter, ready to be checked, but they just sit there because Mr. Paranoid is completely shit-deep in CII's and can't do anything else...meanwhile all the customers who have been standing there for 30 minutes giving us the stinker eye because it's "taking so long". I would LOVE to reward them with dinner and a movie! Ha! Sorry.....that was a little rambling...."they" keep giving us more and more to do, and less and less time and resources to do it.

Anonymous said...

I looked on their website and sure enough they have the press release there! The contact listed is Alicia Rockwell, e-mail arockwell@savemart.com. Maybe we should all e-mail her and let her know what a crock of S**t this is!

Frantic Pharmacist said...

My e-mail has been sent. Let's bombard them !!!

Anonymous said...

Yeah, recently all the stores in my chain my district got an email informing us that it should NEVER take more then 30 minutes to fill a prescription. This is right after they recently let us know that they will be cutting back on technician hours. I would love to see them spend a day working in a busy pharmacy and then tell us that a prescription should NEVER take more then 30 minutes. Words can not express my hatred of the corporate overlords of pharmacy.

Anonymous said...

At the independent pharmacy where I work, most prescriptions are filled in about five minutes. Before this, I worked at Wal-Mart where people would have to wait 20-90 minutes. How do we fill prescriptions in such a short period of time?

1. We have enough help. The owner is a pharmacist right along with the rest of us, so if he tries to skimp on staffing it will affect him as well.

2. Our filling process is efficient. We don't waste time scanning prescriptions into the computer or with other tasks that take up time but don't really add significant improvement to the process.

3. We don't profit when people wait. I firmly believe that many discount stores--especially Wal-Mart--slow their filling process down in order to trap people in the store shopping.

We're not a low volume store either. Last Monday, we did about 700 prescriptions in a 10.5 hour day. Our misfill rate is also fairly low. Although we fill prescriptions quickly, we still do so carefully. Plus, we don't have a constant barrage of angry people breathing down our necks, screaming about the long waits.

So, short waits like this are a possibility. However, I'd say that it's much more unlikely in a chain environment.

Anonymous said...

19 minutes? The company I work for promises that 75% of all customers will wait less than 10 minutes for their prescription!

Anonymous said...

NINETEEN MINUTES!!

Our DM would have a cow if he heard us tell someone 19 minutes.
15 minutes max (you should tell them less, 10 min) even if they are at the drive up window!

And yes it's C f-cking V f-cking S!

Oh, I left off the Caremark!

You see, it's not a pharmacy company anymore, it's a health care company! (what a joke!)

My favorite is when Tom (short selling)Ryan tells us, we're going to make CVS the best place to work!
Yeah Tom, right, I guess all those "unfunded mandates" are sure to do it. Gotta love PCI, these young people are going to school for 6+ years to be pharmaceutical telemarketers!

I had 3 techs leave recently, one to Medicaid and one to a cell phone provider and another to a government facility, they got 50 to 70% pay raises at their new jobs.
All three girls still pull some hours for us, not just because they are young beautiful intelligent & working to get ahead, but I think they feel sorry for the rest of us left in this endless nightmare of a hellhole.

Anonymous said...

To any pharmacy graduate: STAY AWAY FROM SAVE MART!

Save Mart used to be a great organization. The pharmacy management hasn't been able to cope with their expansion, and now their pharmacy staff is paying the price. They'll never admit it, but they can't fill all their positions and now have a "take it or leave it" attitude with their employees. Their newest pharmacy motto, "If you don't like it here, quit. We can replace you." This company once treated their employees like family, but no more.

Now management's best idea is filling prescriptions in 19 minutes or less? What a bunch of idiots. I'd like to see one of their management pharmacists try this. They are so out of touch it's unbelieveable.