Me: Giant Corporate Pharmacy, may I help you?"
Customer: "Yes, I'm calling for two reasons. First is to get a prescription refill, second is to tell you about a letter I got from Blue Cross saying they would no longer cover it"
Me: "So you have new insurance?"
Them: "No."
Me: "OK......You're paying for it yourself?"
Them: "No, I want it billed to my Blue Cross"
Me: "The same Blue Cross that sent you the letter?"
Them: "Yes"
I paused for a few seconds to see if it would sink in. It didn't, and another little piece of me died.
The following is one of my favorite customer-insurance interactions:
ReplyDeleteMe: Do you have a new insurance card?
Them: Yes.
Me: I'll need to see it.
Them: I didn't bring it with me.
Me: Well, I can't bill them without the card.
Them: What do you mean? Doesn't it update automatically in your computer?
Me: Huh?
My other favorite answer to the new insurance card question is:
Them: Its on file at Walgreens.
Me: This isn't Walgreens.
Them: What do you mean....aren't all of your computers connected?
Me: Do you have new insurance?
ReplyDeleteThem: Yes.
Me: Do you have the card with you?
Them: No.
Me: I'll need to see the card.
Them: Why?
Followed by my stabbing the customer in the eyeball with my favorite pen.
I always try to use the shitty pens when stabbing a customer.....
ReplyDelete